Opportunity

Parrish Healthcare, the premier health system along Florida’s famed Space Coast, is seeking a transformational executive as its Executive Director of Quality.

As a key member of the nursing and clinical leadership team, this executive assumes system-wide responsibility, authority, and accountability for quality, infection prevention, and patient safety across Parrish Medical Center and Parrish Medical Group. They will provide the leadership, direction, and rigor needed to advance performance and position Parrish among the nation’s highest performing organizations for quality and safety.

Position Summary

• Leads and directs strategic planning within assigned functional area(s) to anticipate current and future service solutions; influences the innovation, development and growth of quality, infection control, and patient safety strategies; assures the achievement of organizational and departmental dashboard metrics within each strategic pillar (People, Service, Quality, Growth, Finance); takes immediate and effective steps to assure national benchmarks (e.g. CMS Star Ratings; LeapFrog Patient Safety Grade, TJC, HEIDS Star Ratings, etc.) are achieved or sustained.
• Leads development and maintenance of systems, processes, policies and procedures that result in assigned Care Partners always providing excellent, healing person and family-centered, experiences as well as excellent visitor and internal customer experiences as measured by HCAHPS and/or other national best-practice benchmarks.
• Develops, leads, direct and/or maintains systems, processes, policies, and procedures that result in a continuous improvement environment within which assigned care partners/functional areas always achieve national best/leading practice standards for quality and excellence as measured by CMS, LeapFrog, Joint Commission, HEDIS and other regulatory agencies pertinent to areas of responsibility; holding self and others accountable for actions and outcomes.
• Develops, leads, and/or directs policy formulation, implementation, and adherence. Responsible for the adherence to all Parrish Healthcare policies and procedures as well as regulations and codes established by federal, state, and local governments affecting professional practice and industry regulations. Leads necessary certification, accreditation, and audit procedures; and ensures that reports required by regulatory agencies are prepared and submitted within established timeframes.
• Responsible for the hospital’s and medical group’s progress on quality, infection prevention, and patient safety score cards/Game Plan metrics; coordinating quality performance improvement activities across the system to achieve performance goals; educates and coaches others to understand the correlation between performance improvement initiatives and achieving CMS/HCAHPS/LeapFrog/HEDIS and other benchmarks; and holds self and others accountable to perform established best-practices as designed/directed.
• Leads, develops directs and/or maintains systems, processes, policies and procedures that result in an inclusive, collaborative, healing work environment within which national best/leading-practice standards for employee engagement are achieved as measured by effective performance management, problem-solving and conflict resolution, educating, coaching and mentoring Care Partners; leading effective orientation, onboarding, recognition, training and professional development initiatives; and inspiring Care Partner commitment to our mission, vision, values and safe care pledge.
• Maintains skills and knowledge within professional practice of self and within assigned functional area(s); able to step in and serve as back up to assigned Care Partners to cover staffing needs as necessary.

Position Requirements

• Bachelor’s Degree required, in Nursing or related clinical healthcare field.
• Masters preferred.
• Lean Six Sigma Green Belt Certification required (Black Belt preferred)
• Certified Professional in Healthcare Quality (CPHQ) preferred or willing to obtain within two years of hire.
• Progressive leadership: More than seven years of progressive leadership experience in a complex healthcare environment.
• High reliability: Demonstrated success achieving and maintaining High Reliability Organization (HRO) status.
• Regulatory survey experience: Direct experience with TJC surveys, as well as AHCA complaint investigations and surveys.
• Quality and rating expertise: Thorough knowledge of CMS, LeapFrog, NCQA, NDNQI, and QualityNet, including CMS rating requirements and best practices to achieve top ratings.
• Proven results: Results-driven senior leader with a track record of partnering with multidisciplinary teams across a system to develop and implement safe care protocols that deliver exceptional CMS/HEDIS ratings and patient safety grades.
• Leadership presence: Strong leadership balanced with genuine empathy.
• Clinical expertise: Expert knowledge of medical and clinical procedures, nursing best-practice, health care policies and regulations, and health care technology.
• Capability building: Skilled in training and developing multidisciplinary teams.
• Personal effectiveness: Flexibility, attention to detail, critical thinking, and the ability to multitask in a fast-paced environment.
• Communication: Exceptional interpersonal and communication skills across clinical, executive, and board audiences.
• Analytical rigor: Strong analytical and abstract reasoning skills that support data-informed decision-making.

Compensation

An attractive compensation, benefits, and relocation package will be offered commensurate with the candidate’s experience.